- In-person technical support help
- Computer, laptop, tablet, smartphone, smartwatch, internet, TV, and home security.
- Review your plans, making sure you have the best services and the best deals.
- Helping seniors with technology
- Addressing security concerns
- Adapt devices to meet physical needs
Senior tech helpers provide personalized, patient, and accessible technology support for older adults, helping them use computers, smartphones, tablets, and online tools with confidence.
Core Services
Device Setup and Troubleshooting: Seniors can receive help with setting up and configuring devices such as Windows and Mac computers, iPhones, iPads, Android devices, and tablets. Support typically includes software installation, network or Wi-Fi setup, removing malware, and resolving technical issues.
Digital Literacy Training: Helpers provide one-on-one tutoring or workshops to teach seniors how to use new technology. Lessons cover basic computer skills, email and internet use, smartphone and tablet applications, organizing files and photos, and understanding apps for social engagement. Services are either in-person, at home, or via video conferencing to ensure convenience and accessibility
Video Calling and Communication Assistance: Seniors learn how to connect with family and friends using Zoom, FaceTime, Skype, or other video apps, helping reduce social isolation
This also includes guidance on sending emails, using messaging apps, and joining social networks securely. Online Safety and Privacy Support: Tech helpers teach safe internet practices, including recognizing scams, phishing emails, privacy settings, and maintaining cybersecurity while navigating online services.
Software Updates and Device Maintenance: Regular assistance is offered to perform operating system updates, app updates, and general device upkeep, ensuring that devices remain functional and secure.
Specialized Support and Membership Programs: Some organizations provide one-on-one tech concierge services, subscription-based memberships, or ongoing remote support. Services may include reviewing emails for fraud protection, helping with smart home devices, assisting with online shopping, and more nuanced tech coaching.
Accessibility and Convenience Features:
Flexible scheduling for in-home or virtual sessions. Friendly, patient staff trained specifically to work with seniors.
In Kelowna specifically, local services like Kelowna Tech Support offer personalized, patient assistance for seniors, including home visits, smartphone and tablet lessons, computer support, email setup, video calling, and online safety training, all designed to make technology approachable and stress-free.
In summary, senior tech helpers aim to bridge the digital divide, empowering older adults to independently and confidently use technology, stay connected with family and friends, and maintain online security.